Last Updated: 08-12-2025

Who We Are

Bordio (“we,” “us,” or “our”) operates the website https://bordio.store(the “Site”). Our mission is to provide a smooth, transparent, and reliable shipping experience for all customers across Australia.

Shipping Costs

Free Shipping

We offer free shipping on all orders, with no minimum purchase required.

Shipping Range

Delivery Area

We currently ship within Australia only.

Future Expansion

We may expand our shipping regions in the future. Updates will be published here.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (AEST) are processed the same day. Orders placed after this time will be processed the next business day.

  • Non-operational Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 1–3 business days after processing.
    Delivery times may vary based on your location and carrier performance.

Shipping Process

Courier Partners

We ship using trusted Australian carriers such as Australia Post, Fastway, and StarTrack to ensure secure and timely delivery.

Tracking Information

Once your order has shipped, you will receive an email with:

  • Your tracking number

  • A link to real-time tracking updates

Lost or Damaged Items

Damaged Orders

If your package arrives damaged, please contact us within 48 hours so we can arrange a replacement or provide further assistance.

Lost Orders

If your order appears lost or has not arrived within the estimated timeframe, contact us immediately.
We will investigate with the carrier and resolve the issue as quickly as possible.

Returns

For details on how to return an item, please refer to our Return & Refund Policy available on our Site.

Contact Us

If you have any questions regarding this Shipping Policy, you may contact us:

Email: contact@bordio.store
Phone: +61 422 985 400
Address: 6 Union St, Lidcombe NSW 2141, Australia
Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)